Privacy Policy
La Mama Acasa | Effective Date: October 1, 2024
La Mama Acasa is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store and protect your information when you visit our website or contact us.
1. Information We Collect
We may collect the following information:
- Contact details – name, email, phone number, when you make a table reservation or send a message.
- Booking information – date, number of guests, event details.
- Online data – cookies, IP address, pages you visit, order preferences.
- Payment details – only if you order online (processed securely by third-party providers; **we do not store card information**).
2. How We Use Your Information
We use your information for:
- Managing bookings and reservations.
- Answering enquiries and customer messages.
- Organising private events or catering services.
- Sending confirmations, updates or reminders.
- Improving our website and customer experience.
- Marketing offers or newsletters (only if you give consent).
3. Cookies
Our website may use cookies to:
- Improve navigation and performance.
- Analyse traffic and user behaviour.
- Remember your preferences.
You may disable cookies from your browser settings at any time.
4. Sharing Your Information
We do not sell or trade your personal information.
We may share limited data with trusted partners only when needed, for example:
- Reservation platforms or booking systems.
- Payment processors.
- Newsletter or email services.
All third parties must follow UK GDPR rules and protect your data.
5. Data Security
We take reasonable steps to protect your information against loss, misuse or unauthorised access. Sensitive data such as online payments are processed by secure and compliant service providers.
6. Your Rights
Under GDPR, you have the right to:
- Request a copy of your personal data.
- Ask for corrections or deletion.
- Withdraw consent for marketing at any time.
For requests, contact us at: **info@lamamaacasa.uk**
7. Marketing Communication
We may send offers, updates or event information only if you have subscribed or given consent. You can unsubscribe at any time directly from the email or by contacting us.
8. Children’s Privacy
We do not knowingly collect personal data from children under 16 without parental consent.
9. Changes to This Policy
We may update this privacy policy when needed. Any updates will be published on this page.